Define the problem
Name the visible break, frequency, impact, decision owner, urgency, and boundaries.
Paid, fixed-scope diagnostic
Find the cause. Measure the impact. Make the decision.
A focused diagnostic gives leadership enough evidence to choose a practical fix without committing to a broad consulting program or predetermined technology.
The first 30-minute conversation is free. The diagnostic is separately scoped and paid.
The engagement
One bounded path from recurring problem to first move.
The work is intentionally narrow. The goal is not to catalog every opportunity; it is to resolve the uncertainty around one consequential issue.
Follow the work
Review the people, handoffs, examples, systems, evidence, and exceptions involved.
Choose the move
Quantify the drag, compare options, recommend the smallest fix, and define measures.
What gets tested
The visible symptom is a starting point—not the diagnosis.
Each diagnostic tests the same core dimensions so the recommendation follows evidence rather than preference.
Ownership
Who owns the work, the decision, and the exception?
Handoffs
Where does work wait, repeat, or lose required information?
Information
What must be present, trusted, and visible for the next action?
Tool fit
Does current software support the work or create workarounds?
Impact
What does the issue consume, delay, expose, or prevent?
Smallest useful fix
What should leadership fund now—and what should it avoid?
Leadership-ready outputs
Concrete enough to challenge and act on.
Assumptions are stated. Evidence gaps are visible. The recommendation includes alternatives, tradeoffs, ownership, and stop conditions.
Problem definitionScope, symptom, frequency, impact, sponsor
Current-state mapRoles, handoffs, systems, evidence, exceptions
Root-cause findingWhy the problem persists
Economic-impact rangeKnown data, assumptions, low and high cases
Decision optionsOperational and technical alternatives
30-day action planOwner, sequence, measures, proceed/stop gate
Decision standardEvidence first
The recommendation must explain both what to do and what not to fund.
ProceedThe evidence supports a bounded intervention
RedirectA different first step or specialist is required
DeferThe economics, evidence, or controls are not ready
StopThe issue does not justify further investment
Scope and boundaries
Focused work, not consulting sprawl.
The paid diagnostic covers one named business problem. It does not include implementation, custom software, managed IT, compliance certification, or a company-wide transformation roadmap.
- One recurring issue
- Evidence access and focused interviews
- Transparent reasoning and assumptions
- Clear proceed, redirect, defer, or stop decision
- No obligation to purchase implementation
The next decision
Is this problem worth diagnosing?
Use a free 30-minute conversation to decide whether further work is warranted.
Talk Through One Costly Problem